Austin Arcade Trolley - Terms and Conditions
Effective Date: March 24, 2025
By booking the Austin Arcade Trolley ("Service"), you agree to the following terms and
conditions. Please read them carefully before completing your booking.
1. Booking and Payment
• All bookings must be made online through our website:
www.austinarcadetrolley.com.
• A deposit of 50% of the total rental value is required at the time of booking to secure
your reservation.
• The remaining balance will be collected at the event.
• Prices are subject to change without notice, but confirmed bookings will not be
affected by price changes.
2. Cancellation and Refund Policy
• Cancellations made more than 7 days before the scheduled booking will receive a
full refund.
• Cancellations made within 7 days of the scheduled booking will forfeit the deposit.
• Rescheduling is permitted up to 48 hours before your event, subject to availability.
3. Service Area and Travel Fees
• The Austin Arcade Trolley services the Greater Austin area up to 30-miles of
downtown Austin. Events outside this area may incur additional travel fees.
• Customers are responsible for ensuring adequate parking space of 40-feet in length
and 12.5 feet of height clearance is available for the Trolley at the event location.
4. Safety and Conduct
• The Austin Arcade Trolley is a family-friendly environment. Aggressive, unsafe, or
disrespectful behavior is strictly prohibited.
• No smoking or vaping of tobacco products is permitted inside the Trolley.
• Any damage to the Trolley or equipment caused by negligence or misconduct will be
charged to the booking party.
5. Liability Waiver
• Austin Arcade Trolley is not responsible for injuries resulting from misuse of arcade
equipment.
• Guests are expected to follow all provided safety instructions. Failure to comply
may result in removal from the Trolley without refund.
6. Equipment and Technical Issues
• While we strive to provide a seamless gaming experience, technical issues may
arise. In the rare event of equipment failure, we will make reasonable efforts to
resolve the issue promptly. If the session is unable to continue, we may offer a
partial refund or reschedule the event at our discretion.
7. Privacy Policy
• Personal information collected during the booking process is used solely for
reservation and communication purposes. We will not share your information with
third parties unless required by law.
• We reserve the right to use photos taked by Austin Arcade Trolley employees for
marketing purposes. If you do not consent to photos being taken please let us know
in writing prior to the event.
8. Weather Policy
• The Austin Arcade Trolley operates in most weather conditions. However, in cases
of severe weather (lightning, flooding, etc.), we reserve the right to reschedule your
booking for safety reasons.
9. Force Majeure
• Austin Arcade Trolley is not responsible for cancellations or delays due to events
beyond our control, such as natural disasters, accidents, or governmental
restrictions.
10. Agreement
By confirming your booking, you acknowledge that you have read, understood, and agreed
to these Terms and Conditions.
For questions or concerns, please contact us at: trey@austinarcadetrolley.com.